Before requesting deletion
- You can request a copy of your eligible data first
- Removing the app does not delete your account
- You can request deletion of your own account only
Account deletion
Your account. Your decision.
To request deletion of your own account, email hello@eshra.app. The request is verified before final confirmation and processing.
After verification and final confirmation
After identity verification and your final confirmation, access to your account and active sessions ends, the current shared journey closes, and your personal data enters the deletion process. Your partner’s independent account is not deleted. Data that must be retained under applicable law is handled separately and only for that purpose.
Subscriptions
Deleting your account or removing the app does not automatically cancel a subscription billed by an external store. If you have a subscription, manage its cancellation through the store or payment provider used for the purchase. Refunds follow the applicable purchase terms and mandatory consumer rights.
Timing and retained data
The request is handled within applicable legal periods. Any exception, necessary retention or lawful extension is explained through the request process.
Request by email
Use the subject ‘Delete my Eshra account’ and identify the account you are contacting us about. Do not include passwords, verification codes or private shared content. Any necessary verification instructions are provided through the request process. Opening the email app does not send or complete a deletion request.